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Banks Unite to Strengthen Consumer Protection

10.28.2005

Bangko Sentral ng Pilipinas Governor Amando M. Tetangco, Jr. (fourth from right)  receives the first copy of the  “Service Code for Consumer Banking”  from Bankers Association of the Philippines President Cesar E.A. Virata (fifth from right). Governor Tetangco commended the banking sector for having the political will to work together in uplifting service standards for consumers. This is the first time the banking sector codified the standards it will follow in dealing with consumers. Other signatories to the Code were (from right):  Credit Card Association of the Philippines President Rolando Tanchanco; Rural Bankers Association of the Philippines President (Gen.)William Hotchkiss III;  Chamber of Thrift Banks President Benjamin Yambao; and Bank Marketing Association of the Philippines President Roberto Banaag. Also present was BSP Deputy Governor Nestor Espenilla, Jr. (extreme left) who worked with the banks in finalizing the Code.

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