2013 SURVEY OF IT-BPO SERVICES
(in US$Million)
Table 1. Revenue, by IT-BPO Category
2004-2013
 IT-BPO Category   SALES REVENUE 
 Levels (in US$ million)   Growth Rates (in percent)   Percent Share to Total 
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2005 2006 2007 2008 2009 2010 2011 2012 2013 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
 Contact Center            587           986       1,455       2,051       2,839       4,207       5,260       6,817       7,587        8,394         67.9         47.7          40.9         38.4         48.2         25.0         29.6         11.3         10.6         44.4         49.4         50.1         46.9         44.9         50.9         52.3         56.5         56.4         54.8
 Transcription                 4                8              20              33              34              57              84           122           198           423      100.4      140.0          60.6           4.1         66.8         48.8         44.3         63.3      113.0           0.3           0.4           0.7           0.7           0.5           0.7           0.8           1.0           1.5           2.8
 Animation               12              17              26              29              36              52              63              72              80              88         37.6         52.6          11.2         25.5         44.2         20.6         14.0         11.7           9.4           0.9           0.9           0.9           0.7           0.6           0.6           0.6           0.6           0.6           0.6
 Software Development            279           399           707       1,098       1,413       1,672       2,198       2,469       2,848        3,429         43.2         77.1          55.4         28.6         18.4         31.4         12.3         15.4         20.4         21.1         20.0         24.3         25.1         22.3         20.3         21.9         20.4         21.2         22.4
 Other BPOs            441           585           697       1,157       2,004       2,270       2,452       2,594       2,736        2,971         32.8         19.1          66.0         73.2         13.3           8.0           5.8           5.5           8.6         33.3         29.3         24.0         26.5         31.7         27.5         24.4         21.5         20.3         19.4
 TOTAL INDUSTRY        1,324       1,996       2,906       4,368       6,325       8,258     10,058     12,074     13,450     15,305         50.8         45.6          50.3         44.8         30.6         21.8         20.1         11.4         13.8      100.0      100.0      100.0      100.0      100.0      100.0      100.0      100.0      100.0      100.0
 Growth Rate                -            50.8          45.6          50.3          44.8          30.6          21.8          20.1