2013 SURVEY OF IT-BPO SERVICES
(in US$Million)
Table 2.1.a. Export Revenue, by Country of Destination
2005
 IT-BPO Category   USA  Europe 1  Japan  Other         Asia 2  Australia-NewZealand   Total 
 Contact Center            878              51               -                  4              16           949
 Transcription                 8  -                -    -   -                 8
 Animation                 7  -                 2                1  -               11
 Software Development               72              38              40                9                1           160
 Other BPOs            228                8                3              19                1           259
 TOTAL INDUSTRY        1,194              98              45              34              18       1,388
 Percent Share           86.0            7.1            3.2            2.4            1.3       100.0
 1/ In particular, United Kingdom and Germany. 
 2/ In particular, India, China, Hongkong, Indonesia, Malaysia, Singapore, Taiwan, Thailand, Vietnam, UAE, and Saudi Arabia. 
Table 2.1.b. Export Revenue, by Country of Destination
2006
 IT-BPO Category  USA 1  Canada  Europe 2  Japan   India   China  Other         Asia 3  Australia-New Zealand  Middle     East 4   Others 5  Total 
 Contact Center        1,224              14              84  -                -                 -                  5                3               -                 -        1,330
 Transcription               18               -                  1               -                 -                 -                 -                 -                 -                 -               19
 Animation                 5                2                1              15               -                 -                 -    -                -                 -               23
 Software Development            267                6              98              21                1                1              55                6  -                -            455
 Other BPOs            339                1              47              37  -   -               31                7  -   -           462
 TOTAL INDUSTRY        1,853              23           231              73                1                1              90              15  -   -       2,288
 Percent Share           81.0            1.0          10.1            3.2            0.0            0.1            3.9            0.7            0.0             0.0      100.0
 1/ Includes Guam. 
 2/  In particular, United Kingdom, Germany, Denmark, Switzerland, Spain, Netherlands and Great Britain. 
 3/  In particular, Singapore, Thailand, Hongkong, Malaysia, Taiwan, Indonesia, Asia Pacific, Maldives and Macau. 
 4/  In particular, Saudi Arabia, Qatar, Turkey. 
 5/  In particular, Russia. 
Table 2.1.c. Export Revenue, by Country of Destination
2007
 IT-BPO Category   USA   Canada  Europe 1  Japan   India   China  Other         Asia 2  Australia-New Zealand  Middle     East 3    Total 
 Contact Center        1,653                1              65               -                  1  -               13  -                -          1,732
 Transcription               21               -                  4               -                 -                 -                 -                 -                 -                25
 Animation                -                 -                 -                11               -                 -                15               -                 -                27
 Software Development            275                4           233           122                1                2           202              10                1           852
 Other BPOs            606  -               34           200  -   -                 6                8               -             855
 TOTAL INDUSTRY        2,555                6           336           334                2                2           236              18                1        3,490
 Percent Share           73.2            0.2            9.6            9.6            0.1            0.1            6.8            0.5            0.0           100
 1/ In particular, United Kingdom, Germany, Switzerland, Great Britain and Ireland. 
 2/ In particular, Singapore, Thailand, Hong Kong, Malaysia, Korea, Indonesia and Vietnam. 
 3/ In paritcular, Saudi Arabia and United Arab Emirates. 
Table 2.1.d. Export Revenue, by Country of Destination
2008
 IT-BPO Category   USA   Canada   Europe   Japan   India   China   Other Asia   Australia-New Zealand   Middle East   Others   Total Exports 
 Contact Center        2,374                9              86               -    -   -                 8                4  -                 6      2,489
 Transcription               19               -                  5               -                 -                 -                 -                 -                 -                 -               24
 Animation                -                 -                 -                21               -                 -                14               -                 -                 -               35
 Software Development            342                1           386           102                2                3           252              54                1                5      1,148
 Other BPOs            839               -                  1           736               -                 -                17               -                 -                 -        1,592
 TOTAL INDUSTRY        3,574              10           478           859                2                3           291              59                1              11      5,288
 Percent Share           67.6            0.2            9.0          16.2            0.0            0.1            5.5            1.1            0.0             0.2      100.0
 1/ In particular, USA and Netherlands. 
 2/ In particular, UK, Germany, Switzerland, Denmark, Spain, Great Britain, Ireland and Italy.    
 3/ In particular, Singapore, Thailand, Hongkong, Malaysia, Taiwan, Indonesia, Korea, Cambodia, Maldives and Turkey.    
 4/ In particular, Saudi Arabia and United Arab Emirates.  
Table 2.1.e. Export Revenue, by Country of Destination
2009
 IT-BPO Category   USA   Canada  Europe 1  Japan   India   China  Other         Asia 2  Australia-New Zealand  Middle     East 3    Others   Total Exports   
 Contact Center        3,697                1              88                1               -                 -                  7           144               -                 -        3,938  
 Transcription               46               -                  2                7               -                 -                 -                 -                 -                 -               54  
 Animation                -                 -                 -                21               -                 -                25               -                 -                 -               46  
 Software Development            650               -                79           811               -                 -                  6                7               -                 -        1,553  
 Other BPOs        1,246                9           362           261                3                0              72           108                6              60      2,126  
 TOTAL INDUSTRY        5,639              10           531       1,101                3                0           110           258                6              60      7,717  
 Percent Share           73.1            0.1            6.9          14.3            0.0            0.0            1.4            3.3            0.1             0.8      100.0  
 1/ In particular, United Kingdom, Germany, Switzerland, Denmark, Spain, Great Britain, Ireland and Italy. 
 2/ In particular, Singapore, Thailand, Hong Kong, Malaysia, Taiwan, Indonesia, Korea and Cambodia. 
 3/ In particular, Saudi Arabia. 
Table 2.1.f. Export Revenue, by Country of Destination
2010
 IT-BPO Category   USA   Canada  Europe 1  Japan   India   China  Other         Asia 2  Australia-New Zealand   Middle East   Others   Total Exports   
 Contact Center        4,655                5           285                2               -                 -                 -                12               -             166      5,126  
 Transcription               66               -                  9               -                 -                 -                 -                 -                 -                 -               75  
 Animation                -                 -                 -                54               -                 -                 -                 -                 -                 -               54  
 Software Development        1,724               -                61           118               -                  4              11                9               -                 -        1,928  
 Other BPOs        1,135              12           583           168               -                 -                44           166               -             179      2,288  
 TOTAL INDUSTRY        7,580              17           939           341               -                  4              55           187               -             345      9,470  
 Percent Share           80.0            0.2            9.9            3.6               -              0.0            0.6            2.0               -               3.6      100.0  
 1/ In particular, United Kingdom, Germany, Netherlands and Switzerland.  
 2/ In particular, Singapore, Hong Kong and Malaysia. 
Table 2.1.g. Export Revenue, by Country of Destination
2011
 IT-BPO Category   USA   Canada  Europe 1  Japan   India   China  Other Asia 2 Australia-New Zealand Middle East 3    Others   Total Exports   
 Contact Center        4,999           541           539              24               -                 -                33              31               -                 -        6,166  
 Transcription               52               -                66                4               -                 -                 -                 -                 -                 -            122  
 Animation                 3               -                  8               -                 -                 -                49               -                 -                 -               60  
 Software Development        2,129               -                39           186               -                  2                6              15               -                  3      2,381  
 Other BPOs        1,347              25           561           212                3                2           189              50                1              41      2,432  
 TOTAL INDUSTRY        8,530           566       1,213           425                3                4           277              96                1              45    11,160  
 Percent Share           76.4            5.1          10.9            3.8            0.0            0.0            2.5            0.9            0.0             0.4      100.0  
 1/ In particular, United Kingdom, Germany, Switzerland, Ireland, Netherlands, Denmark, Spain and Italy.  
 2/ In particular, Singapore, Thailand, Hong Kong, Malaysia, Indonesia and Korea. 
Table 2.1.h. Export Revenue, by Country of Destination
2012
 IT-BPO Category   USA   Canada  Europe 1  Japan   India   China  Other Asia 2 Australia-New Zealand Middle East 3    Africa   Others   Total Exports   
 Contact Center        6,722                9           102                7               -                 -                30           191               -                 -                 1      7,062  
 Transcription               59               -             134                5               -                 -                 -                 -                 -                 -                -            198  
 Animation                -                 -                 -                38               -                 -                32               -                 -                 -                -               69  
 Software Development        1,402               -             335           753               -                  7                5           110               -                 -                 1      2,613  
 Other BPOs        1,234              29           668           257              16                6           230              68                2                6             45      2,561  
 TOTAL INDUSTRY        9,416              38       1,239       1,060              16              13           297           369                2                6             47    12,503  
 Percent Share           75.3            0.3            9.9            8.5            0.1            0.1            2.4            3.0            0.0             0.0           0.4      100.0  
 1/ In particular, United Kingdom, Germany, Switzerland, Ireland, Netherlands, Denmark, Spain and Italy.  
 2/ In particular, Singapore, Thailand, Hong Kong, Malaysia, Indonesia, Korea and Cambodia. 
Table 2.1.i. Export Revenue, by Country of Destination
2013
 IT-BPO Category   USA   Canada  Europe 1  Japan   India   China  Other Asia 2 Australia-New Zealand  Middle East   Africa   Others   Total Exports   
 Contact Center        6,675              54           315              12               -                 -                50           410               -                 -               62      7,578  
 Transcription               90               -             282              17                1               -                 -                32               -                 -                -            422  
 Animation               11               -                  0              24               -                 -                40               -                 -                 -                 0             75  
 Software Development        2,008               -             651           163               -                  1              52              88               -                 -            257      3,222  
 Other BPOs        1,503              44           631           307              15                5           226           111                3                1             33      2,879  
 TOTAL INDUSTRY      10,287              99       1,880           523              16                6           367           641                3                1          352    14,175  
 Percent Share           72.6            0.7          13.3            3.7            0.1            0.0            2.6            4.5            0.0             0.0           2.5      100.0  
 1/ In particular, United Kingdom, Germany, Switzerland, Ireland, Netherlands, Denmark, Spain and Italy.  
 2/ In particular, Singapore, Thailand, Hong Kong, Malaysia, Indonesia, Korea and Cambodia.