2013 SURVEY OF IT-BPO SERVICES
(in US$Million)
Table 2. Export Revenue, by IT-BPO Category
2004-2013
 IT-BPO Category   EXPORT REVENUE 
 Levels (in US$ million)   Growth Rates (in percent)   Percent Share to Total 
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2005 2006 2007 2008 2009 2010 2011 2012 2013 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
 Contact Center            561           949       1,330       1,732       2,489       3,938       5,126       6,166       7,062        7,578         69.2         40.1          30.2         43.7         58.2         30.2         20.3         14.5           7.3         63.2         68.4         58.1         49.6         47.1         51.0         54.1         55.3         56.5         53.5
 Transcription                 4                8              19              25              24              54              75           122           198           422         99.4      124.1          33.2         (4.8)      127.3         37.7         62.1         63.1      112.8           0.5           0.6           0.8           0.7           0.5           0.7           0.8           1.1           1.6           3.0
 Animation                 8              11              23              27              35              46              54              60              69              75         46.3      100.8          17.1         30.8         31.0         17.8         11.5         15.9           7.5           0.9           0.8           1.0           0.8           0.7           0.6           0.6           0.5           0.6           0.5
 Software Development               98           160           455           852       1,148       1,553       1,928       2,381       2,613        3,222         62.5      184.4          87.2         34.9         35.2         24.2         23.5           9.8         23.3         11.1         11.5         19.9         24.4         21.7         20.1         20.4         21.3         20.9         22.7
 Other BPOs            217           259           462           855       1,592       2,126       2,288       2,432       2,561        2,879         19.5         78.4          85.1         86.3         33.5           7.6           6.3           5.3         12.4         24.4         18.7         20.2         24.5         30.1         27.6         24.2         21.8         20.5         20.3
 TOTAL INDUSTRY            888       1,388       2,288       3,490       5,288       7,717       9,470     11,160     12,503     14,175         56.3         64.9          52.5         51.5         45.9         22.7         17.8         12.0         13.4      100.0      100.0      100.0      100.0      100.0      100.0      100.0      100.0      100.0      100.0
 IT-BPO Category   EXPORT REVENUE 
 Export-to-Revenue Ratio (in percent) 
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
 Contact Center           95.6          96.3          91.4          84.5          87.7          93.6          97.4          90.4          93.1          90.3
 Transcription        100.0          99.5          92.9          77.1          70.5          96.1          89.0       100.0          99.9          99.8
 Animation           62.4          66.4          87.3          91.9          95.8          87.1          85.0          83.1          86.3          84.7
 Software Development           35.3          40.1          64.3          77.5          81.3          92.9          87.7          96.4          91.7          93.9
 Other BPOs           49.1          44.2          66.2          73.9          79.4          93.7          93.3          93.7          93.6          96.9
 TOTAL INDUSTRY           67.1          69.5          78.7          79.9          83.6          93.4          94.2          92.4          93.0          92.6