2013 SURVEY OF IT-BPO SERVICES
(in US$Million)
Table 3.2.a. Foreign Equity, by Country of Investor
2005
 IT-BPO Category   USA  Europe Japan Other Asia 1  Australia   Canada   Total FDI 
 Contact Center            139              72  -                 2               -                 -             213
 Transcription                -                 -    -                -                 -                 -                  1
 Animation                 3               -                  1                1               -                 -                  4
 Software Development               (3)                1                4                3               -                 -                  5
 Other BPOs               82               -    -               24               -                 -             106
 TOTAL INDUSTRY            221              73                5              30  0.0   0.0            329
 Percent Share           67.3          22.1            1.4            9.1  0.0   0.0        100.0
 1/ In particular, India, Malaysia, and Singapore. 
Table 3.2.b. Foreign Equity, by Country of Investor
2006
 IT-BPO Category   USA  Europe 1 Asia 2  Australia   Japan   India   Total FDI 
 Contact Center            257                1  -                -                 -                  1           259
 Transcription                -                 -                  2               -                 -                 -                  2
 Animation                -                 -                  1               -                17               -                18
 Software Development                 8               -                 -                 -                26               -                34
 Other BPOs                 4              20               -                  2              38               -                64
 TOTAL INDUSTRY            269              21                3                2              81                1           376
 Percent Share           71.5            5.7            0.7            0.4          21.5            0.2       100.0
 1/ In particular, United Kingdom, Germany, Switzerland, Netherlands, and Austria. 
 2/ In particular, Singapore, Malaysia, Hong Kong, and Taiwan. 
Table 3.2.c. Foreign Equity, by Country of Investor
2007
 IT-BPO Category   USA  Europe 1 Asia 2  Australia   Japan   India   Total FDI 
 Contact Center            408           178               -                 -                 -                 -             585
 Transcription                 8               -                 -                 -                 -                 -                  8
 Animation                -                 -    (-2)                -                25               -                23
 Software Development               16               -                 -                (6)              86               -                96
 Other BPOs               13              15         (654)               -             309           426           109
 TOTAL INDUSTRY            445           193         (656)              (6)           420           426           821
 Percent Share           54.2          23.5        (79.9)          (0.7)          51.1          51.9       100.0
 1/ In particular, United Kingdom, Germany, Switzerland, Netherlands, and Austria. 
 2/ In particular, Singapore, Malaysia, Hong Kong, and Taiwan. 
Table 3.2.d. Foreign Equity, by Country of Investor
2008
 IT-BPO Category   USA  Europe 1 Asia 2  Australia   Japan   India   Total FDI 
 Contact Center            973           334                2               -                 -                 -         1,309
 Transcription               13               -                 -                 -                 -                 -                13
 Animation                -                 -                (1)               -                24               -                23
 Software Development                -                 -                 -                 -             320               -             320
 Other BPOs                -                  5               -                 -                21           134           161
 TOTAL INDUSTRY            986           339                1               -             365           134       1,825
 Percent Share           54.0          18.6            0.1               -            20.0            7.3       100.0
 1/ In particular, United Kingdom, Germany, Switzerland, Netherlands, and Austria. 
 2/ In particular, Singapore, Malaysia, Hong Kong, and Taiwan. 
Table 3.2.e. Foreign Equity, by Country of Investor
2009
 IT-BPO Category   USA  Europe 1 Asia 2  Australia   Japan   India   Total FDI 
 Contact Center        1,125           173              (2)                9               -                25       1,330
 Transcription               13               -                 -                 -                  0               -                13
 Animation                -                 -                12               -                28               -                40
 Software Development               31           566              (1)              (1)              36               -             632
 Other BPOs            190              16                4                1           147                3           361
 TOTAL INDUSTRY        1,358           755              13              10           211              28       2,376
 Percent Share           57.2          31.8            0.6            0.4            8.9            1.2       100.0
 1/ In particular, United Kingdom, Germany, Switzerland, Netherlands, and Austria. 
 2/ In particular, Singapore, Malaysia, Hong Kong, and Taiwan. 
Table 3.2.f. Foreign Equity, by Country of Investor
2010
 IT-BPO Category   USA  Europe 1 Asia 2  Australia   Japan   India   Total FDI 
 Contact Center        1,995           301            (34)              21                0           136       2,421
 Transcription               21               -                 -                  9               -                 -                30
 Animation                -                 -                 -                 -                73               -                73
 Software Development            637              (3)                1                2           212               -             849
 Other BPOs            425              16              32                4           435                4           916
 TOTAL INDUSTRY        3,079           314              (1)              37           719           141       4,288
 Percent Share           71.8            7.3          (0.0)            0.9          16.8            3.3       100.0
 1/ In particular, United Kingdom, Netherlands, and Germany. 
 2/ In particular, Singapore, Hong Kong, and Korea. 
Table 3.2.g. Foreign Equity by Country of Investor
2011
 IT-BPO Category   USA  Europe 1 Asia 2  Australia   Japan   India   China   Total FDI 
 Contact Center        1,385       1,510              18              28                0              61                3       3,007
 Transcription                 3              38               -                  4                1               -                 -                46
 Animation                -              (43)            (29)               -             147               -                 -                75
 Software Development            230           875              (0)                1           106                0               -         1,211
 Other BPOs            445              96           229                2           227              17               -         1,016
 TOTAL INDUSTRY        2,063       2,476           217              35           482              79                3       5,355
 Percent Share           38.5          46.2            4.1            0.7            9.0            1.5            0.1       100.0
 1/ In particular, United Kingdom, Netherlands, Switzerland and Germany. 
 2/ In particular, Singapore, Malaysia, Hong Kong and Korea. 
Table 3.2.h. Foreign Equity by Country of Investor
2012
 IT-BPO Category   USA  Europe 1 Asia 2  Australia   Japan   India   China   Total FDI 
 Contact Center        1,595       1,304              77              67                5           291               -         3,338
 Transcription               67               -                 -                28              (5)               -                 -                90
 Animation                -                 -                (7)               -                83               -                 -                76
 Software Development            177       1,509              94                3           163                2               -         1,948
 Other BPOs            755              56           257              12           459            (31)               -         1,507
 TOTAL INDUSTRY        2,593       2,869           421           109           705           262               -         6,959
 Percent Share           37.3          41.2            6.1            1.6          10.1            3.8               -         100.0
 1/ In particular, United Kingdom, Netherlands, Germany, Austria and France. 
 2/ In particular, Singapore, Malaysia, Hong Kong and Korea. 
Table 3.2.i. Foreign Equity by Country of Investor
2013
 IT-BPO Category   USA  Europe 1 Asia 2  Australia   Japan   India   China   Total FDI 
 Contact Center        1,708       1,733              89              83              49              96                1       3,759
 Transcription               89              35                3              25                1                2                0           155
 Animation               (6)              (7)            (14)              (0)              89              (0)              (0)              62
 Software Development            312       1,558              30                4           226                7                6       2,143
 Other BPOs            352           489           220              79           433           124                0       1,697
 TOTAL INDUSTRY        2,454       3,809           328           190           798           228                8       7,815
 Percent Share           31.4          48.7            4.2            2.4          10.2            2.9            0.1       100.0
 1/ In particular, United Kingdom, Netherlands, Germany and France. 
 2/ In particular, Singapore, Hong Kong and Korea.