2013 SURVEY OF IT-BPO SERVICES
(in US$Million)
Table 4. Employment, by IT-BPO Category
2004-2013
 IT-BPO Category   EMPLOYMENT 
 Levels (count in persons)   Growth Rates (in percent)   Percent Share to Total 
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2005 2006 2007 2008 2009 2010 2011 2012 2013 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
 Contact Center      65,006     96,246  153,683  169,748  212,372  255,765  329,597  433,183  487,757   530,882         48.1         59.7          10.5         25.1         20.4         28.9         31.4         12.6           8.8         68.8         69.7         62.0         62.5         59.8         57.5         61.5         63.8         63.4         62.3
 Transcription            901       1,785       4,956       6,621       4,321       7,060       9,131     11,084     16,997     20,172         98.1      177.7          33.6       (34.7)         63.4         29.3         21.4         53.3         18.7           1.0           1.3           2.0           2.4           1.2           1.6           1.7           1.6           2.2           2.4
 Animation        1,488       1,864       4,482       4,323       5,656       3,732       3,908       3,973       4,164        4,206         25.3      140.4          (3.5)         30.8       (34.0)           4.7           1.6           4.8           1.0           1.6           1.4           1.8           1.6           1.6           0.8           0.7           0.6           0.5           0.5
 Software Development      11,975     17,829     42,657     44,870     49,893     46,987     49,516     55,464     64,922     82,583         48.9      139.3            5.2         11.2         (5.8)           5.4         12.0         17.1         27.2         12.7         12.9         17.2         16.5         14.0         10.6           9.2           8.2           8.4           9.7
 Other BPOs      15,118     20,278     42,267     45,994     82,893  131,267  143,975  175,761  196,092   213,939         34.1      108.4            8.8         80.2         58.4           9.7         22.1         11.6           9.1         16.0         14.7         17.0         16.9         23.3         29.5         26.9         25.9         25.5         25.1
 TOTAL INDUSTRY      94,488  138,002  248,045  271,556  355,135  444,811  536,128  679,464  769,932   851,782         46.1         79.7            9.5         30.8         25.3         20.5         26.7         13.3         10.6      100.0      100.0      100.0      100.0      100.0      100.0      100.0      100.0      100.0      100.0