2013 SURVEY OF IT-BPO SERVICES
(in US$Million)
Table 5. Compensation, by IT-BPO Category
2004-2013
 IT-BPO Category   COMPENSATION 
 Levels (in US$ million)   Growth Rates (in percent)   Percent Share to Total 
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2005 2006 2007 2008 2009 2010 2011 2012 2013 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
 Contact Center            331           556           766       1,090       1,680       1,954       2,805       3,570       4,049        4,549         67.6         37.9          42.2         54.2         16.3         43.5         27.3         13.4         12.4         70.3         72.2         60.5         51.2         60.8         57.2         62.3         62.1         59.4         57.4
 Transcription                 2                5              12              24              22              35              48              63              98           125      140.0      142.2       100.7         (8.1)         57.0         36.6         31.7         56.2         27.8           0.4           0.6           0.9           1.1           0.8           1.0           1.1           1.1           1.4           1.6
 Animation                 6                8              14              19              27              21              24              27              30              32         35.8         63.3          35.2         42.9       (21.9)         15.8         12.8         11.3           5.4           1.3           1.1           1.1           0.9           1.0           0.6           0.5           0.5           0.4           0.4
 Software Development               83           120           249           620           536           557           629           849       1,129        1,524         44.5      106.9       149.4       (13.5)           3.9         12.9         35.1         32.9         35.0         17.6         15.6         19.6         29.1         19.4         16.3         14.0         14.8         16.6         19.2
 Other BPOs               49              80           226           377           497           852           997       1,243       1,507        1,689         64.5      183.0          66.8         31.9         71.4         17.0         24.6         21.3         12.1         10.3         10.4         17.8         17.7         18.0         24.9         22.1         21.6         22.1         21.3
 TOTAL INDUSTRY            471           769       1,266       2,129       2,762       3,419       4,502       5,751       6,813        7,919         63.1         64.7          68.1         29.7         23.8         31.7         27.7         18.5         16.2      100.0      100.0      100.0      100.0      100.0      100.0      100.0      100.0      100.0      100.0
 IT-BPO Category   ANNUAL COMPENSATION PER EMPLOYEE 
 Levels (in US$)   Growth Rates (in percent) 
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2005 2006 2007 2008 2009 2010 2011 2012 2013
 Contact Center        5,099       5,772       4,985       6,420       7,912       7,640       8,510       8,240       8,301        8,569         13.2       (13.6)          28.8         23.2         (3.4)         11.4         (3.2)           0.7 3.2
 Transcription        2,295       2,780       2,426       3,644       5,131       4,929       5,206       5,649       5,755        6,198         21.1       (12.8)          50.2         40.8         (3.9)           5.6           8.5           1.9 7.7
 Animation        4,172       4,521       3,071       4,305       4,702       5,568       6,157       6,832       7,257        7,568           8.4       (32.1)          40.2           9.2         18.4         10.6         11.0           6.2 4.3
 Software Development        6,943       6,739       5,827     13,817     10,743     11,849     12,699     15,313     17,383     18,453         (2.9)       (13.5)       137.1       (22.2)         10.3           7.2         20.6         13.5 6.2
 Other BPOs        3,210       3,937       5,345       8,196       5,997       6,493       6,926       7,070       7,687        7,896         22.7         35.8          53.3       (26.8)           8.3           6.7           2.1           8.7 2.7
 TOTAL INDUSTRY        4,989       5,572       5,105       7,841       7,778       7,686       8,398       8,464       8,849        9,297         11.7         (8.4)          53.6         (0.8)         (1.2)           9.3           0.8           4.5 5.1