Inclusive Finance - Financial Education

Helpline and Financial Consumer Protection Resources

Bangko Sentral ng Pilipinas (BSP)

For unresolved complaints with BSP supervised financial institutions (banks, trust entities, non-stock savings and loan associations, money service businesses, non-bank electronic money issuers, virtual currency exchanges, pawnshops, and operators of payment systems):

Consumer Protection and Market Conduct Office
Email: consumeraffairs@bsp.gov.ph
Direct Line: (02) 5306-2584 / (02) 8708-7087
Trunkline: (02) 8811-1277 loc. 2584

BSP Online Buddy (BOB) Chatbot
Webchat: https://www.bsp.gov.ph
Facebook: Bangko Sentral ng Pilipinas

Philippine Deposit Insurance Corporation (PDIC)

For queries, requests, and complaints on deposit insurance:

Public Assistance Department
Email: pad@pdic.gov.ph
Direct Line: (02) 8841-4141 and (02) 8841-4000
Toll-Free: 1-8000-1-888-7342 or 1-8000-1-888-PDIC

Insurance Commission (IC)

For queries, requests, and complaints on life and non-life companies, pre-need companies, health maintenance organizations, mutual benefit associations, and insurance brokers:

Public Assistance and Mediation Division
Email: publicassistance@insurance.gov.ph
Direct Line: (02) 8523-8461 local 103 or 127
Globe: (+63 917-116-0007
Smart: (+63) 999-993-0637

Securities and Exchange Commission (SEC)

For complaints on lending:

Financial and Lending Company Division
Email: flcd_complaints@sec.gov.ph
Direct Line: (02) 8818-5990

For concerns on investment scams:

Enforcement and Investor Protection Department
Email: epd@sec.gov.ph
Direct Line: (02) 8818-6337
Mobile Number: (+63) 961-519-7819, (+63) 961-684-4088