I. Mandate

 

The primary objective of the Bangko Sentral is to maintain price stability conducive to a balanced and sustainable growth of the economy and employment. It shall also promote and maintain monetary stability and the convertibility of the peso.

The Bangko Sentral shall promote financial stability and closely work with the National Government, including, but not limited to, the Department of Finance, Securities and Exchange Commission, the Insurance Commission, and the Philippine Deposit Insurance Corporation.

The Bangko Sentral shall oversee the payment and settlement systems in the Philippines, including critical financial market infrastructures, in order to promote sound and prudent practices consistent with the maintenance of financial stability.

In the attainment of its objectives, the Bangko Sentral shall promote broad and convenient access to high-quality financial services and consider the interest of the general public.

II. Vision

 

The BSP aims to be recognized globally as the monetary authority and primary financial system supervisor that supports a strong economy and promotes a high quality of life for all Filipinos.

III. Mission

 

To promote and maintain price stability, a strong financial system, and a safe and efficient payments and settlements system conducive to a sustainable and inclusive growth of the economy.

IV. Service Pledge

 

We, the officers and employees of the Bangko Sentral ng Pilipinas, in our pursuit to be a truly world-class central monetary authority, commit ourselves to:

Be of service to the public on banking days during office hours, with authorized and properly identified personnel providing continuous, prompt, efficient and courteous assistance.

Satisfy requirements of clients, including those with special needs, while within our premises.

Provide an active feedback and redress mechanism through any of the following:

a. Assistance desks located in our offices;
b. Contact Number: (+632) 8811-1277 (8811-1BSP);
c. Email: bspmail@bsp.gov.ph

with an assurance of a reply of our action within five (5) banking days from the time we are notified of your complaint.


Contact information of the BSP Committee on Anti-Red Tape (CART) and its Technical Working Group (TWG), Anti-Red Tape Authority (ARTA), Presidential Complaint Center (PCC), and Contact Center ng Bayan (CCB):

1. Directory of BSP CART and its TWG

2. ARTA: complaints@arta.gov.ph
Telephone Number: 8-478-5093

3. PCC: pcc@malacanang.gov.ph
Telephone Number: 8888 or +63(2)87368621

4. CCB: email@contactcenterngbayan.gov.ph
Mobile Number: 0908 8816565

FEEDBACK AND COMPLAINTS MECHANISM
 

1. HOW TO SEND FEEDBACK (STANDARD PROCEDURE USING FEEDBACK MANAGEMENT SYSTEM FOR DEPARTMENTS/OFFICES WITH EXTERNAL STAKEHOLDERS)

For walk-in clients, they may provide feedback by answering the Feedback Management System (FMS) survey-type questionnaire which can be accessed through the BSP website’s Feedback page under Quick Links and by typing the transaction code. Transaction code slip will be provided by the Servicing Department/Office (SDO).

The feedback page is accessible from 8:00 am to 5:00 p.m., Mondays to Fridays. The advisable browser is Mozilla Firefox.

Another way to access the feedback form is through a mobile device. The complainant may scan the QR Code embedded in the transaction code slip and proceed with answering the questionnaire.

Lastly, feedback may also be sent through the FMS kiosk stationed at gate 3. Clients need to indicate the name of the SDO for reference.


2. HOW FEEDBACK AND COMPLAINTS ARE PROCESSED

Email alert on sad emoticon/negative feedback/complaint is received real time by all FMS users of the department/office. FMS designate/alternate shall encode the action taken within two (2) working days from receipt of sad emoticon/negative feedback.

If negative feedback is more than 20% of the day’s number of respondents:

  • FMS designate/alternate of the SDO generates and endorses the Daily i-Report within a day (24 hours) to the SDO Head and other concerned personnel to review and reply to the concerned issue.

  • Action Report (i.e., with information on action to be taken and target date of completion/resolution) approved by the SDO Head is transmitted to the Director of the Communication Office (CO) within two (2) working days from receipt of negative feedback/complaint.

In case the feedback/complaint is within the purview of another department/office of the BSP, the FMS Designate/Alternate of the SDO requests transfer of feedback to appropriate department/office through the FMS. Request for transfer is done within one (1) working day from receipt of sad emoticon/negative feedback/complaint (when applicable).

List of Services

CORPORATE SERVICES SECTOR Page
External Services
Sale of Real Properties / Assets Acquired by the BSP – Asset Management Department (AMD) (Updated) 18
Lease out BSP-Acquired Real Properties – AMD (Updated) 24
Request for Observation Tour/ Bench-Marking/ Briefing/ Info Session – Capacity Development Department (CDD) (Updated) 33
Request to Conduct Presentation of Programs – CDD 34
Request for Certifications for Previously Conducted Courses – CDD (Updated) 35
Evaluation and Processing Training Invitations – CDD (Updated) 36
Transfer and Closure of Demand Deposit Account (DDA) – Financial Accounting Department (FAD) (Updated) 40
Issuance of Statement of Account (SOA) – DDA – FAD (Updated) 42
Transfer of Funds – DDA – FAD (Updated) 43
Confirmation of Account Balances of Foreign Financial Institutions (FFIs) to their External Auditors – FAD (Updated) 46
Issuance of Statement of Accounts (SOAs) to FFIs – FAD (Updated) 47
Confirmation of Demand Deposit Account (DDA) – FAD (Updated) 48
Confirmation of Accounts Payable – FAD (Updated) 49
Registration of Authorized Recipients of Statement of Account (SOA) – FAD (Updated) 50
Inquiries on Demand Deposit Account (DDA) Transactions – FAD (Updated) 52
Accommodation of Check Deposit – FAD (Updated) 53
Confirmation of Accounts Receivable (AR) – Funds Administration Department (FuAD) (Updated) 57
Issuance of Order of Payment (OP) – FuAD 58
Uploading of Collection Reports through the New Order of Payment System (NOPS) – FuAD (Updated) 59
Issuance of Payment Advice (PA) and Tax Certificates (TC) – FuAD (Updated) 60
Internal Services
Issuance of Clearance from Records and Property Accountability – Administrative Services Department (Updated) 64
Submission of the Approved Request for Budget Adjustments – Budget Management Department (BMD) (Updated) 71
Submission of Request for Budget Adjustments (Submission of request for fund transfer from the Provision for Contingency) – BMD (Updated) 74
Submission of Request for Budget Adjustments (Submission of request for Budget Reallocation) – BMD (Updated) 76
Conduct In-house Course Offering – CDD (Updated) 79
Certification of Outstanding Payables for Payment – FAD (Updated) 82
Issuance of Order of Payment (OP) – FuAD 86
Grant of Cash Advance (CA) – BSP Personnel – FuAD (Updated) 87
Issuance of Certification of No Cash Advance Granted in Claims for Reimbursement of Expenses – FuAD (Updated) 88
Issuance of Clearance Certificate – FuAD (Updated) 89
Certification of Funds Availability – FuAD (Updated) 90
Payment of Salaries, Allowances, Reimbursements, Cash Advances to BSP employees – FuAD (Updated) 91
Payments to Suppliers, Service Providers and other BSP Creditors – FuAD (Updated) 94
New Order of Payment System (NOPS) Administration – Office of the Managing Director Comptrollership Sub-sector (OMD-COSS) Financial Data and Systems Support Group (FDSSG) (Updated) 99
Grant Read-and Print Access to Budgetary and Expense Control System (BECS) – OMD-COSS FDSSG (Updated) 100
Core Financial Accounting System (cFAS) Administration, Accountee and Bank Account Registration – OMD-COSS FDSSG (Updated) 101
Pre-employment Medical Examination Process – Health and Wellness Department (HWD) (Updated) 105
Processing of Medical Claims of BSP Employees – HWD (Updated) 107
Processing of Reimbursement of Medical Expenses – HWD (Updated) 108
Processing of Charge Accounts and Medical Claims of Retirees/Deceased and Transferees – HWD (Updated) 111
Clearance Processing – HWD (Updated) 115
EXECUTIVE OFFICES
External Services
Access to the BSP’s Monetary Operations System (MOS)- Domestic Market Operations Department (DMOD) (Updated) 120
Registration of the Monetary Operations System (MOS) User Account and Smart Card – DMOD (Updated) 122
Updating of the Monetary Operations System (MOS) User Account and Smart Card – DMOD (Updated) 125
Manual Submission of Bids/Placements to the BSP Facilities – DMOD (Updated) 127
Transacting in the Overnight Lending Facility (OLF) of the BSP – DMOD (Updated) 128
FINANCIAL SUPERVISION SECTOR
External Services
Application for Authority to Establish and Operate as Non-Bank Credit Card Issuer (Updated) 131
Application for Authority to Establish and Operate as Money Service Business (MSB) (Updated) 174
Application for Authority to Establish and Operate as Pawnshop (PS) (Updated) 220
Application for Grant of Authority to Establish a Bank (Updated) 263
Application for Grant of Authority to Establish a Foreign Bank Branch (Updated) 306
Application for Authority to Establish and Operate as a Non-Stock Savings and Loan Association (NSSLA) (Updated) 343
Application for Grant of Authority to Establish a Representative Office / Offshore Banking Unit of Foreign Banks (Updated) 387
Application for Authority to Establish a Trust Corporation (Updated) 416
Issuance of License/Authority to Operate as Virtual Asset Service Provider (VASP) (Updated) 440
Application for Authority to Establish and Operate a Stand-Alone Non-Bank Financial Institution with Quasi-Banking Functions (Updated) 488
MONETARY AND ECONOMICS SECTOR
External Services
Processing of Requests for Monetary Board (MB) Opinion on Proposed Domestic Borrowings of Government Entities – Department of Economic Research (DER) (Updated) 538
Discount Window Facility Line: Application and Process – Department of Loans and Credit (DLC) (Updated) 545
Approval of public sector foreign/foreign currency loans/borrowings – International Operations Department (IOD) (Updated) 557
Approval of publicly-guaranteed private sector foreign/foreign currency loans/borrowings – IOD (Updated) 560
Registration of publicly-guaranteed private sector foreign/foreign currency loans/borrowings – IOD (Updated) 563
Notification to the BSP of loan amendments/changes in publiclyguaranteed private sector foreign/foreign currency loans/borrowings – IOD (Updated) 567
Registration of private sector foreign loans/borrowings that are not publiclyguaranteed – IOD (Updated) 571
Notification to the BSP of loan amendments/changes in private sector foreign loans/borrowings that are not publicly-guaranteed – IOD (Updated) 574
Registration of Inward Foreign Investments – IOD (Updated) 577
Authority for cross-border transfer of legal tender Philippine currency in excess of the limit under Section 4.1 of the Manual of Regulations on Foreign Exchange Transactions (FX Manual), as amended – IOD (Updated) 580
PAYMENTS AND CURRENCY MANAGEMENT SECTOR
External Services
Authentication of Security Documents – Banknotes and Securities Production Management Department (BSPMD) (Updated) 587
Examination of Mutilated/Doubtful Currencies Classified as Highly Technical or with Severe Mutilation – Currency Policy and Integrity Department (CPID) (Updated) 592
Security Plant Complex (SPC) Gallery Tour on SPC currency production/operation – Department of General Services (DGS) (Updated) 600
Sale of Souvenir Items – DGS 602
Safe Work Permit: Hot Work Permit/Confined Space Entry Permit/Demolition Permit – DGS (Updated) 604
Issuance of Payment Advice (PA) and Tax Certificates (TC) – Financial Services Group (FSG), Currency and Securities Sub-sector (CSPSs) 609
Issuance of Order of Payment – FSG, CSPSs (Updated) 611
Gold Buying Program – Mint and Refinery Operations Department (MROD) (Updated) 615
Issuance of Authorization to Import Regulated Coin Blanks / Coins of Various Metals – MROD (Updated) 623
Issuance of Authorization to Import or the Subsequent Resale of Color Reproduction Machines – Payments and Currency Investigation Group (PCIG), Office of the Managing Director – Payments and Currency Development Sub-sector (OMD-PCDSs) (Updated) 630
Issuance of Permit to Reproduce or Use of Facsimiles of Legal Tender Philippine Notes and Coins – PCIG, OMD-PCDSs (Updated) 634
Participation in the Philippine Payment and Settlement System (PhilPaSSplus) – Payments and Settlements Department (PSD) 640
PhilPaSSplus User Account Registration – PSD 643
PhilPaSSplus Smart Card Configuration – PSD (Updated) 645
Issuance of Certificate of Registration as Operator of a Payment System (OPS) – Payments Supervision and Licensing Department (PSLD) (Updated) 649
Internal Services
Certification of Funds Availability – FSG, CSPSs 657
Enrollment of Suppliers, Contractors, Service Providers and Other External BSP Creditors Bank Details to the Electronic Payments System (EPS) and Settlement Advisory through Electronic Mail – FSG, CSPSs 659
Evaluation of Documents and Processing for Grant of Cash Advance (CA) to BSP Personnel – FSG, CSPSs 661
Processing and evaluation of Documents for Payment to Suppliers of Goods, Service Providers, Contractors and other BSP Creditors – FSG, CSPSs 664
Settlement through SPC-Electronic Payment System (SPC-EPS) of Funded Disbursement Voucher (DV) – FSG, CSPSs 670
Settlement of Funded Disbursement Voucher (DV) through Checks – FSG, CSPSs 671
Processing of Documents for Reimbursement of Claims – FSG, CSPSs 673
Preparation of Request for Foreign Exchange Service (RFES) through Letter of Credit – FSG, CSPSs 678
Processing of Negotiated Documents for Letter of Credit Transaction – FSG, CSPSs 681
Issuance of Order of Payment – FSG, CSPSs 683
REGIONAL OPERATIONS AND ADVOCACY SECTOR
External Services
Interview request for BSP Spokespersons from Media Organizations – Communication Office (CO) 688
Interview request for the BSP Governor from Media Organizations – CO 690
Request for Sponsorship/Support/Donation – CO (Updated) 694
Servicing and Verification of Currency Deposits of Banks – BSP Greater Manila Regional Office (BSP GMRO) (Updated) 700
Granting of Access to the Integrated Currency Management System – Cash Services Portal - BSP GMRO (Updated) 717
Cash and/or Check Payment from Clients of Various BSP Departments – BSP GMRO (Updated) 725
Redemption of Notes and Coins – BSP GMRO (Updated) 729
Over-the-Counter Acceptance of Check Deposits – BSP GMRO (Updated) 737
Sale of Commemorative Notes and Coins – BSP GMRO (Updated) 742
Servicing of Withdrawal Requests – BSP GMRO (Updated) 747
Servicing of Requests for Cash Service Alliance (CSA) Manual Matching – BSP GMRO (Updated) 756
CSA Account Enrollment – BSP GMRO (Updated) 760
Redemption of Mutilated Currencies and Referral to Currency Policy and Integrity Department (CPID) – Other BSP Regional Offices and Branches (ROBs), CPID (Updated) 766
Servicing and Verification of Currency Deposits of Banks – Other BSP ROBs (Updated) 784
Servicing of Withdrawal Requests – Other BSP ROBs (Updated) 802
Purchase of Gold from the General Public – Other BSP ROBs (Updated) 820
Granting of Access to the Integrated Currency Management System (ICMS) - Cash Services Portal (CSP) and Deposit Verification Module (DVM) – Other BSP ROBs (New) 832
NOTE:     Unless otherwise indicated in the specific service, all applications filed beyond the 8:00am-5:00pm business hours shall be considered as received on the next working day.

Resources

 

Learn more about the Anti-Fixing Campaign of Anti-Red Tape Authority (ARTA) by reading these free-to-download materials.

arta

What is ARTA? (Brochure | English)

                                                                                                                                                                                                                            
arta

Labanan ang Red Tape (Leaflet | Filipino)

                                                                                                                                                                                                                            
arta

3-7-20 (Leaflet | Filipino)

                                                                                                                                                                                                                            
arta

Bawal ang Red Tape (Poster | Filipino)