The primary objective of the Bangko Sentral is to maintain price stability conducive to a balanced and sustainable growth of the economy and employment. It shall also promote and maintain monetary stability and the convertibility of the peso.

The Bangko Sentral shall promote financial stability and closely work with the National Government, including, but not limited to, the Department of Finance, Securities and Exchange Commission, the Insurance Commission, and the Philippine Deposit Insurance Corporation.

The Bangko Sentral shall oversee the payment and settlement systems in the Philippines, including critical financial market infrastructures, in order to promote sound and prudent practices consistent with the maintenance of financial stability.

In the attainment of its objectives, the Bangko Sentral shall promote broad and convenient access to high-quality financial services and consider the interest of the general public.

The BSP aims to be recognized globally as the monetary authority and primary financial system supervisor that supports a strong economy and promotes a high quality of life for all Filipinos.

To promote and maintain price stability, a strong financial system, and a safe and efficient payments and settlements system conducive to a sustainable and inclusive growth of the economy.

We, the officers and employees of the Bangko Sentral ng Pilipinas, in our pursuit to be a truly world-class central monetary authority, commit ourselves to:

Be of service to the public on banking days during office hours, with authorized and properly identified personnel providing continuous, prompt, efficient and courteous assistance.

Satisfy requirements of clients, including those with special needs, while within our premises.

Provide an active feedback and redress mechanism through any of the following:

a. Assistance desks located in our offices;
b. Contact Number: (+632) 8811-1277 (8811-1BSP);
c. Email: bspmail@bsp.gov.ph

with an assurance of a reply of our action within five (5) banking days from the time we are notified of your complaint.


Contact information of the BSP Committee on Anti-Red Tape (CART) and the Business Process Management and Transformation Department - Anti-Red Tape Unit (BPMTD ARTU), Anti-Red Tape Authority (ARTA), Presidential Complaint Center (PCC), and Contact Center ng Bayan (CCB):

1. Directory of the BSP CART and the BPMTD-ARTU

2. ARTA: complaints@arta.gov.ph
Telephone Number: 8-478-5093

3. PCC: pcc@malacanang.gov.ph
Telephone Number: 8888 or +63(2)87368621

4. CCB: email@contactcenterngbayan.gov.ph
Mobile Number: 0908 8816565

1. HOW TO SEND FEEDBACK (STANDARD PROCEDURE USING FEEDBACK MANAGEMENT SYSTEM FOR DEPARTMENTS/OFFICES WITH EXTERNAL STAKEHOLDERS)

For walk-in clients, they may provide feedback by answering the Feedback Management System (FMS) survey-type questionnaire which can be accessed through the BSP website’s Feedback page under Quick Links and by typing the transaction code. Transaction code slip will be provided by the Servicing Department/Office (SDO).

The feedback page is accessible from 8:00 am to 5:00 p.m., Mondays to Fridays. The advisable browser is Mozilla Firefox.

nother way to access the feedback form is through a mobile device. The complainant may scan the QR Code embedded in the transaction code slip and proceed with answering the questionnaire or you may check the BSP website at www.bsp.gov.ph.

Lastly, feedback may also be sent through the FMS kiosk stationed at the BSP Hub. Clients need to indicate the name of the SDO for reference.

2. HOW FEEDBACKS AND COMPLAINTS ARE PROCESSED

Email alert on sad emoticon/negative feedback/complaint is received real time by all FMS users of the department/office. FMS designate/alternate shall encode the action taken within two (2) working days from receipt of sad emoticon/negative feedback.

If negative feedback is more than 20% of the day’s number of respondents:

• FMS designate/alternate of the SDO generates and endorses the Daily i-Report within a day (24 hours) to the SDO Head and other concerned personnel to review and reply to the concerned issue.


• Action Report (i.e., with information on action to be taken and target date of completion/resolution) approved by the SDO Head is transmitted to the Director of the Communication Office (CO) within two (2) working days from receipt of negative feedback/complaint.

In case the feedback/complaint is within the purview of another department/office of the BSP, the FMS Designate/Alternate of the SDO requests transfer of feedback to appropriate department/office through the FMS. Request for transfer is done within one (1) working day from receipt of sad emoticon/negative feedback/complaint (when applicable).

I. CORPORATE SERVICES SECTOR	Page
External Services
Sale of Real Properties / Assets Acquired by the BSP – Asset Management Department (AMD)	18
Lease out BSP-Acquired Real Properties – AMD	23
Request for Observation Tour/ Bench-Marking/ Briefing/ Info Session – Capacity Development Department (CDD)	31
Request to Conduct Presentation of Programs – CDD	32
Request for Certifications for Previously Conducted Courses – CDD	33
Evaluation and Processing Training Invitations – CDD	34
Transfer and Closure of Demand Deposit Account (DDA) – Financial Accounting Department (FAD)	37
Issuance of Statement of Account (SOA) – DDA – FAD	40
Transfer of Funds – DDA – FAD	42
Confirmation of Account Balances of Foreign Financial Institutions (FFIs) to their External Auditors – FAD	45
Issuance of Statement of Accounts (SOAs) to FFIs – FAD	46
Confirmation of Demand Deposit Account (DDA) – FAD	48
Confirmation of Accounts Payable – FAD	49
Registration of Authorized Recipients of Statement of Account (SOA) – FAD	50
Inquiries on DDA Transactions – FAD	52
Accommodation of Check Deposit – FAD	53
Confirmation of Accounts Receivable (AR) – Funds Administration Department (FuAD)	56
Issuance of Order of Payment (OP) – FuAD	57
Uploading of Collection Reports through the New Order of Payment System (NOPS) – FuAD	58
Issuance of Payment Advice (PA) and Tax Certificates (TC) – FuAD	59
Internal Services
Issuance of Clearance from Records and Property Accountability – Administrative Services Department	62
Submission of the Approved Request for Budget Adjustments – Budget Management Department (BMD)	67
Submission of Request for Budget Adjustments (Submission of request for fund transfer from the Provision for Contingency) – BMD	69
Submission of Request for Budget Adjustments (Submission of request for Budget Reallocation) – BMD	71
Conduct In-house Course Offering – CDD	74
Certification of Outstanding Payables for Payment – FAD	76
Issuance of Order of Payment (OP) – FuAD	79
Grant of Cash Advance (CA) – BSP Personnel – FuAD	80
Issuance of Certification of No Cash Advance Granted in Claims for Reimbursement of Expenses – FuAD	81
Issuance of Clearance Certificate – FuAD	83
Certification of Funds Availability – FuAD	84
Payment of Salaries, Allowances, Reimbursements, Cash Advances to BSP employees – FuAD	85
Payments to Suppliers, Service Providers and other BSP Creditors – FuAD	88
New Order of Payment System (NOPS) Administration – Office of the Managing Director Comptrollership Sub-sector (OMD-COSS) Financial Data and Systems Support Group (FDSSG)	94
Grant Read-and Print Access to Budgetary and Expense Control System (BECS) – OMD-COSS FDSSG	95
Core Financial Accounting System (cFAS) Administration, Accountee and Bank Account Registration – OMD-COSS FDSSG	95
Pre-employment Medical Examination Process – Health and Wellness Department (HWD)	99
Processing of Medical Claims of BSP Employees – HWD	101
Processing of Reimbursement of Medical Expenses – HWD	102
Processing of Charge Accounts and Medical Claims of Retirees/Deceased and Transferees – HWD	105
Clearance Processing – HWD	109
II. EXECUTIVE OFFICES
External Services
Access to the BSP’s Monetary Facilities - Domestic Market Operations Department (DMOD)	113
III. FINANCIAL SUPERVISION SECTOR
External Services
Application for Authority to Establish and Operate as Non-Bank Credit Card Issuer – Financial Supervision Department (FSD) IX	118
Application for Authority to Establish and Operate as Money Service Business (MSB) – FSD IX	154
Application for Authority to Establish and Operate as Pawnshop (PS) - FSD IX	200
Application for Grant of Authority to Establish a Bank – Supervisory Policy and Research Department (SPRD), Islamic Banking Supervision Group (IBSG)	240
Application for Grant of Authority to Establish a Foreign Bank Branch SPRD, IBSG	278
Application for Authority to Establish and Operate as a Non-Stock Savings and Loan Association (NSSLA) – FSD IX	312
Application for Grant of Authority to Establish a Representative Office (RO)/ Offshore Banking Unit (OBU) of Foreign Banks - SPRD	355
Application for Authority to Establish a Trust Corporation – Capital Markets and Trust Supervision Department (CATSD)	382
Issuance of License/Authority to Operate as Virtual Asset Service Provider (VASP) (Delisted)
Application for Authority to Establish and Operate a Stand-Alone Non-Bank Financial Institution with Quasi-Banking Functions – FSD IX	411
IV. MONETARY AND ECONOMICS SECTOR
External Services
Processing of Requests for Monetary Board (MB) Opinion on Proposed Domestic Borrowings of Government Entities – Department of Economic Research (DER)	457
Discount Window Facility Line: Application and Process – Department of Loans and Credit (DLC)	462
Approval of public sector foreign/foreign currency loans/borrowings – International Operations Department (IOD)	470
Approval of publicly-guaranteed private sector foreign/foreign currency loans/borrowings – IOD	474
Registration of publicly-guaranteed private sector foreign/foreign currency loans/borrowings – IOD	478
Notification to the BSP of loan amendments/changes in publicly guaranteed private sector foreign/foreign currency loans/borrowings – IOD	481
Registration of private sector foreign loans/borrowings that are not publicly guaranteed – IOD	485
Notification to the BSP of loan amendments/changes in private sector foreign loans/borrowing that are not publicly-guaranteed – IOD	488
Registration of Inward Foreign Investments – IOD	491
Authority for cross-border transfer of legal tender Philippine currency in excess of the limit under Section 4.1 of the Manual of Regulations on Foreign Exchange Transactions (FX Manual), as amended – IOD	494
V. PAYMENTS AND CURRENCY MANAGEMENT SECTOR
External Services
Authentication of Security Documents – Banknotes and Securities Production Management Department (BSPMD)	501
Examination of Mutilated/Doubtful Currencies Classified as Highly Technical or with Severe Mutilation – Currency Policy and Integrity Department (CPID)	504
Security Plant Complex (SPC) Gallery Tour on SPC currency production/operation – Department of General Services (DGS)	511
Sale of Souvenir Items – DGS	513
Safe Work Permit: Hot Work Permit/Confined Space Entry Permit/Demolition Permit – DGS	514
Issuance of Payment Advice (PA) and Tax Certificates (TC) – Currency and Securities Sub-sector (CSPSs) - Financial Services Group (FSG) – Disbursement Division (DD)	517
Issuance of Order of Payment – CSPSs – FSG – Financial and Cost Accounting Division (FCAD)	519
Gold Buying Program – Mint and Refinery Operations Department (MROD), Gold Buying Station, BSP-SPC	522
Issuance of Authorization to Import Regulated Coin Blanks / Coins of Various Metals – Office of the Director, MROD, BSP-Quezon City	529
Issuance of Authorization to Import or the Subsequent Resale of Color Reproduction Machines – Payments and Currency Investigation Group (PCIG), Office of the Managing Director – Payments and Currency Development Sub-sector (OMD-PCDSs)	534
Issuance of Permit to Reproduce or Use of Facsimiles of Legal Tender Philippine Notes and Coins – PCIG, OMD-PCDSs	538
Participation in the Philippine Payment and Settlement System (PhilPaSSplus) – Payments and Settlements Department (PSD)	542
PhilPaSSplus User Account Registration – PSD	545
PhilPaSSplus Smart Card Configuration – PSD	547
Issuance of Certificate of Registration as Operator of a Payment System (OPS) – Payments Supervision and Licensing Department (PSLD) )	550
Internal Services
Certification of Funds Availability – CSPSs, FSG – Budget Management Division (BMD)	556
Enrollment of Suppliers, Contractors, Service Providers and Other External BSP Creditors Bank Details to the Electronic Payments System (EPS) and Settlement Advisory through Electronic Mail – CSPSs, FSG - DD	558
Evaluation of Documents and Processing for Grant of Cash Advance (CA) to BSP Personnel – CSPSs, FSG - DD	560
Processing and evaluation of Documents for Payment to Suppliers of Goods, Service Providers, Contractors and other BSP Creditors – FSG, CSPSs, FSG - DD	562
Settlement through SPC-Electronic Payment System (SPC-EPS) of Funded Disbursement Voucher (DV) – FSG, CSPSs	568
Settlement of Funded Disbursement Voucher (DV) through Checks – CSPSs, FSG - DD	570
Processing of Documents for Reimbursement of Claims – CSPSs, FSG - DD	572
Preparation of Request for Foreign Exchange Service (RFES) through Letter of Credit – CSPSs, FSG - DD	576
Processing of Negotiated Documents for Letter of Credit Transaction CSPSs, FSG - DD	579
Issuance of Order of Payment – CSPSs, FSG – Financial and Cost Accounting Division (FCAD)	581
VI. REGIONAL OPERATIONS AND ADVOCACY SECTOR
External Services
Interview request for BSP Spokespersons from Media Organizations – Communication Office (CO) – Media Communication Group (MCG)	586
Interview request for the BSP Governor from Media Organizations – CO - MCG	589
Request for Sponsorship/Support/Donation – CO – Information Development Group (IDG)	593
Servicing and Verification of Currency Deposits of Banks – BSP Greater Manila Regional Office (BSP GMRO)	598
Granting of Access to the Integrated Currency Management System – Cash Services Portal - BSP GMRO, Cash Operations Support Group (COSG)	616
Cash and/or Check Payment from Clients of Various BSP Departments – BSP GMRO	623
Redemption of Notes and Coins – BSP GMRO, Cash Services Group II (CSG II)	625
Over-the-Counter Acceptance of Check Deposits – BSP GMRO	631
Sale of Commemorative Notes and Coins – BSP GMRO	635
Servicing of Withdrawal Requests – BSP GMRO	639
Servicing of Requests for Cash Service Alliance (CSA) Manual Matching – BSP GMRO	646
CSA Account Enrollment – BSP GMRO, CSG II	649
Redemption of Mutilated Currencies and Referral to Currency Policy and Integrity Department (CPID) – Other BSP Regional Offices and Branches (ROBs) – Currency Operations Division (COD) – BSP Regional Office/Branch (except for BSP GMRO), CPID – BSP Quezon City	653
Servicing and Verification of Currency Deposits of Banks – Other BSP ROBs - COD – BSP Regional Office/Branch (except for BSP GMRO)	661
Servicing of Withdrawal Requests – Other BSP ROBs – COD – BSP Regional Office/Branch (except for BSP GMRO)	670
Purchase of Gold from the General Public – Other BSP ROBs – Gold Buying Section – BSP North Luzon Regional Office, BSP Mindanao Regional Office, BSP South Luzon Regional Office, BSP Butuan Branch	679
Granting of Access to the Integrated Currency Management System (ICMS) - Cash Services Portal (CSP) and Deposit Verification Module (DVM) – Other BSP ROBs – Office of the Area Director – BSP Regional Office/Branch (except BSP GMRO), COD – BSP Regional Office/Branch (except BSP GMRO), Compliance and Technical Services Group – Office of the Assistant Governor, Regional Operations Sub-sector (OAG-ROSS)	687

NOTE:

Unless otherwise indicated in the specific service, all applications filed beyond the 8:00 am - 5:00 pm business hours shall be considered as received on the next working day.