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Financial inclusion is a state wherein there is effective access to a wide range of financial services for all, especially the vulnerable sectors. Effective access does not only mean that there are financial products and services that are available. These products and services must be appropriately designed, of good quality and responsive to the varied needs of individuals and businesses – whether for saving, payments, financing, investments, or insurance.

Financial inclusion lays the groundwork for sustainable and equitable national development. The goal of financial inclusion does not end in providing universal access to financial services but in ensuring that these services truly enhance the well-being of their users. Rather than being a mere end in itself, financial inclusion is a means to achieve broader aspirations. When people are financially included and realize their stake in national prosperity, they are empowered to make better, informed choices when it comes to their financial welfare and future. In turn, they are able to make sound decisions that raise their productivity and standard of living.
 
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Financial Inclusion

National Strategy for Financial Inclusion (NSFI)

 

The National Strategy for Financial Inclusion (NSFI) 2022-2028 serves as a blueprint to achieve the vision of driving financial inclusion toward inclusive growth and financial resilience. Building on the principles-based approach of the original strategy launched in 2015, the updated NSFI contains specific interventions, outcome measures, and targets to guide all stakeholders working together to accelerate financial inclusion in the country.

Financial Inclusion Steering Committee (FISC)

 

The FISC is the interagency governing body that leads the coordinated and collaborative approach in implementing the NSFI and provides guidance in the development of its various policies, regulations, supervisory frameworks, programs, and initiatives.

Per Executive Order No. 208 signed on 2 June 2016, the BSP serves as chair of the FISC.

Financial Inclusion Regulations

 

The BSP ensures that an enabling policy and regulatory environment is in place through the issuance of various regulations conducive to financial inclusion. The general approach is characterized by openness to innovation and market-based solutions which can have a transformative role in expanding the scale and reach of financial services.

Financial Inclusion Reports and Publications

 

Financial Inclusion Dashboards

 

Directory of Financial Access Points

 

An informative list of access points to make financial services available and within reach to the public

Financial Inclusion Programs and Advocacies

 

The BSP drives programs and advocacies to ensure that the reach of financial services expands to the unserved and underserved segments of the population, especially the country’s most vulnerable.
  • Credit Surety Fund (CSF)
  • Paleng-QR Ph
  • Credit Risk Database

External Financial Inclusion Resources and Engagements

 

An important aspect of the BSP’s financial inclusion work is its participation in various fora to support and sustain global conversation on financial inclusion. The BSP continues its productive exchange of information with relevant agencies and entities to further development of financial inclusion not only in the country but also in the regional and global space.

Consumer Protection

The BSP Financial Consumer Protection Framework

 

Circular No. 1048 or the BSP Regulations on Financial Consumer Protection seeks to fundamentally strengthen market conduct practices of Bangko Sentral ng Pilipinas’ (BSP) supervised financial institutions (BSFIs) by establishing guidelines that institutionalize consumer protection as an integral component of corporate governance and culture, as well as risk management.

Consumer Assistance Management System

 

The Consumer Assistance Management System is an avenue provided by the BSP for financial consumers to escalate their concerns against BSP-Supervised Financial Institutions (BSFIs) when they feel aggrieved by its conduct, products and services, and over-all handling of their issues. The CAMS is also a tool used by the BSP to ensure that BSFIs are responsive to the needs of their clients.

Consumer Assistance Channels and Chatbot

 


Other Financial Regulators in the Philippines

 

Financial Products and Services

 

Common Financial Consumer Protection Issues

 

As financial consumers gain access to wide range of financial products and services they become vulnerable and exposed to different types of risks such as risks on financial loss, data breaches and identity theft.


Loan Calculator

 

The loan calculator will help financial consumers shop for the best loan product that banks offer as may be suitable for their needs.

Consumer Assistance Channels of BSP Supervised Financial Institutions

 

Economic and Financial Education

Economic and Financial Education: Overview

 

Economic and Financial Education Partnerships

 

Learning Resources

 

Learning Events

 


Campaigns

 

PisoLit and EkoLit

 


Knowledge Resource Network

 

Contact us

 

PERA (Personal Equity and Retirement Account)

PERA

Overview of Personal Equity and Retirement Account (PERA)

PERA Laws, Rules and Regulations

PERA Events and Publications

  • Publications
  • Events

    • PERA Webinar for Overseas Filipinos (OFs) [in coordination with OWWA], 22-Oct-21
    Trabaho Negosyo Kabuhayan (TNK) Webinar Series 8 for Overseas Filipino Investors (OFIs) in Hong Kong, 21-Nov-21

Digital PERA Platforms and Directory of Market Participants

 

Statistics

 

Reminders on Investing