Bangko Sentral ng Pilipinas Inclusive Finance

Financial inclusion is a state wherein there is effective access to a wide range of financial services for all, especially the vulnerable sectors. Effective access does not only mean that there are financial products and services that are available. These products and services must be appropriately designed, of good quality and responsive to the varied needs of individuals and businesses – whether for saving, payments, financing, investments, or insurance.

Financial inclusion lays the groundwork for sustainable and equitable national development. The goal of financial inclusion does not end in providing universal access to financial services but in ensuring that these services truly enhance the well-being of their users. Rather than being a mere end in itself, financial inclusion is a means to achieve broader aspirations. When people are financially included and realize their stake in national prosperity, they are empowered to make better, informed choices when it comes to their financial welfare and future. In turn, they are able to make sound decisions that raise their productivity and standard of living.

Financial Inclusion
Consumer Protection
Economic and Financial Education
PERA

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Financial Inclusion

National Strategy for Financial Inclusion (NSFI)

The National Strategy for Financial Inclusion (NSFI) 2022-2028 serves as a blueprint to achieve the vision of driving financial inclusion toward inclusive growth and financial resilience. Building on the principles-based approach of the original strategy launched in 2015, the updated NSFI contains specific interventions, outcome measures, and targets to guide all stakeholders working together to accelerate financial inclusion in the country.

Strategy Document: NSFI 2022-2028 (pdf)
NSFI 2022-2028 AVP (video)
About the financial inclusion logo (video)
NSFI 2015

Financial Inclusion Steering Committee (FISC)

The FISC is the interagency governing body that leads the coordinated and collaborative approach in implementing the NSFI and provides guidance in the development of its various policies, regulations, supervisory frameworks, programs, and initiatives.

Per Executive Order No. 208 signed on 2 June 2016, the BSP serves as chair of the FISC.

Financial Inclusion Regulations

The BSP ensures that an enabling policy and regulatory environment is in place through the issuance of various regulations conducive to financial inclusion. The general approach is characterized by openness to innovation and market-based solutions which can have a transformative role in expanding the scale and reach of financial services.

Financial Inclusion Reports and Publications

Financial Inclusion Dashboards

Directory of Financial Access Points

An informative list of access points to make financial services available and within reach to the public

Financial Inclusion Programs and Advocacies

The BSP drives programs and advocacies to ensure that the reach of financial services expands to the unserved and underserved segments of the population, especially the country’s most vulnerable.

Credit Surety Fund (CSF)
Paleng-QR Ph
Credit Risk Database

External Financial Inclusion Resources and Engagements

An important aspect of the BSP’s financial inclusion work is its participation in various fora to support and sustain global conversation on financial inclusion. The BSP continues its productive exchange of information with relevant agencies and entities to further development of financial inclusion not only in the country but also in the regional and global space.

Consumer Protection

The BSP Financial Consumer Protection Framework

Circular No. 1048 or the BSP Regulations on Financial Consumer Protection seeks to fundamentally strengthen market conduct practices of Bangko Sentral ng Pilipinas’ (BSP) supervised financial institutions (BSFIs) by establishing guidelines that institutionalize consumer protection as an integral component of corporate governance and culture, as well as risk management.

Consumer Assistance Management System

The Consumer Assistance Management System is an avenue provided by the BSP for financial consumers to escalate their concerns against BSP-Supervised Financial Institutions (BSFIs) when they feel aggrieved by its conduct, products and services, and over-all handling of their issues. The CAMS is also a tool used by the BSP to ensure that BSFIs are responsive to the needs of their clients.

Consumer Assistance Channels and Chatbot

The Consumer Assistance Mechanism may be availed by financial consumers through the BSP Online Buddy (BOB) channels or through traditional means (email, postal mail, walk-in).

Other Financial Regulators in the Philippines

Financial Products and Services

Common Financial Consumer Protection Issues

As financial consumers gain access to wide range of financial products and services they become vulnerable and exposed to different types of risks such as risks on financial loss, data breaches and identity theft.