Nanci explains the Consumer Assistance Mechanism, its various channels, and its scope. The key message: ‘Pag may reklamo, sa BSFI makipag-ugnayan. Kung BSFI ay walang aksyon, BSP CAM na ang lapitan.”
BOB details the different channels through which financial consumers can escalate complaints to the BSP. The video also provides the address and contact details of the BSP Consumer Protection and Market Conduct Office.
Fin and Nanci discuss the most common scams and frauds that are currently proliferating in the financial system and how to prevent them. They also share helpful tips on how to secure one’s personal and account details.
Fin and Nanci enumerate the rights and responsibilities of financial consumers based on Republic Act No. 11765 or The Financial Products and Serivces Consumer Protection Act.
Atty. Kara P. Tan explains the key provisions of the FCPA. She mentions the scope of the Act, the Consumer Protection Standards of Conduct, the duties of supervised institutions, and the expanded power of financial regulators.