To increase public awareness on various economic and financial issues, as well as promote transparency in its operations, the BSP releases various publications, reports, media releases and other relevant resource materials.

Financial Consumer Protection

Ano ang BSP Consumer Assistance Mechanism?

Nanci explains the Consumer Assistance Mechanism, its various channels, and its scope. The key message: ‘Pag may reklamo, sa BSFI makipag-ugnayan. Kung BSFI ay walang aksyon, BSP CAM na ang lapitan.”

Kilalanin si BOB (BSP Online Buddy)

BOB details the different channels through which financial consumers can escalate complaints to the BSP. The video also provides the address and contact details of the BSP Consumer Protection and Market Conduct Office.

Mag-ingat sa fraud at scam

Fin and Nanci discuss the most common scams and frauds that are currently proliferating in the financial system and how to prevent them. They also share helpful tips on how to secure one’s personal and account details.

Mga karapatan at tungkulin ng isang financial consumer

Fin and Nanci enumerate the rights and responsibilities of financial consumers based on Republic Act No. 11765 or The Financial Products and Serivces Consumer Protection Act.

Key provisions of the Financial Consumer Protection Act

Atty. Kara P. Tan explains the key provisions of the FCPA. She mentions the scope of the Act, the Consumer Protection Standards of Conduct, the duties of supervised institutions, and the expanded power of financial regulators.