Inclusive Finance - Consumer Protection

Consumer Assistance Channels and Chatbot


You can file a complaint through the BSP Online Buddy, BOB, through the following channels:

BSP Website BSP Website BOB Chatbot  

BOB will guide you through the CAMS and is most convenient as it has the capability to respond to general concerns and automatically refer the same to the BSFI involved.


BOB Chatbot Steps

Alternative to the BSP Online Buddy

Alternatively, you may submit to us a duly accomplished  Complaints, Inquiries and Requests (CIR) Form, which you may access through the following link: Link to CIR Form.  Please send the CIR form to consumeraffairs@bsp.gov.ph. Kindly use same CIR Form for follow-ups/subsequent issues on complaints filed against BSFIs.

 

Other BSP Consumer Assistance Channels


In order to provide effective, timely and wider access to the BSP Consumer Assistance Mechanism, The BSP has provided various channels through which consumer concerns on financial products and services of its supervised entities may be escalated:

Email 
Mail 
Fax 
Phone 
Walkin 

Download the Consumer Assistance Mechanism (CAM) brochure

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Created:10/9/2020 4:01 PM   by:  Rhodawynn Concepcion Obillo-Segun
Modified:4/29/2021 4:30 PM   by:  Rhodawynn Concepcion Obillo-Segun